Service level agreement
Last updated: 2026-09-11
Service provider
Operated by individual entrepreneur Idris Qurbanov, VÖEN 1309944192
Bakı şəhəri, D. Əliyeva küçəsi 214, Azərbaycan
info@justhostin.com
This document is published in Azerbaijani, English and Russian. If the versions differ, the Azerbaijani text prevails.
1. Scope
This Service Level Agreement (SLA) covers the network and hardware availability of shared hosting and VPS services provided by JustHostin. It does not cover 1C VPS, domain services, or the availability of software you install and administer yourself.
2. Commitment
We commit to 99.9% monthly uptime for the shared hosting and VPS infrastructure described above.
3. Measurement
Uptime is measured using our own monitoring systems. A "month" means a calendar month. Downtime is counted from the time a support ticket is opened or our monitoring records an outage alert, whichever is earlier, until service is restored.
4. Exclusions
The following are excluded from downtime calculations:
- Scheduled maintenance, announced at least 24 hours in advance;
- Emergency security maintenance carried out to protect the infrastructure;
- Force majeure events beyond our reasonable control;
- Outages caused by the customer's own configuration, application or actions;
- Failures of upstream DNS providers or domain registries outside our control;
- Periods during which the service was suspended for non-payment or an Acceptable Use Policy violation.
5. Service credits
If monthly uptime falls below the 99.9% commitment, the following service credits apply, calculated against the monthly fee for the affected service:
| Monthly uptime | Credit |
|---|---|
| Below 99.9%, down to 99.0% | 10% of the monthly fee |
| Below 99.0%, down to 95.0% | 25% of the monthly fee |
| Below 95.0% | 50% of the monthly fee |
6. Claim procedure
To claim a service credit, open a ticket in the client area at https://clients.justhostin.com within 30 days of the end of the affected month, including the dates and times of the downtime you experienced. Approved credits are applied to your next invoice. Service credits are your sole and exclusive remedy for a failure to meet the uptime commitment in this SLA.
7. Changes
We may update this SLA from time to time; the current version, with its update date, is always published on this page.
Contact
Questions about this agreement can be sent to info@justhostin.com.
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